B2B GENERAL TERMS AND CONDITIONS OF SALE
- Definitions The sale of products offered on our website www.stileitalianoocchiali.com (hereinafter referred to as “the Site”) is governed by the following General Contract Conditions (hereinafter referred to as “the General Conditions”). The products offered on the Site are sold directly by Stiloptic di Celer Patrycja Ewa (hereinafter referred to as “Stiloptic”). Stiloptic is an Italian law firm, tax code CLRPRY85C56Z127I and VAT number 02266020037, REA registration number 199273, with registered office at Via Nazionale 62D, 28831 Baveno (VB) – Italy. The purchase contract and related procedures are available in Italian and English.
- Introduction 2.1. The goods displayed on the Site are offered for sale exclusively to opticians. Purchases can only be made for delivery in the following countries: Italy, European Countries, Switzerland (except agreements cioa 2.2. Stiloptic may make changes or amendments to these General Conditions at any time. Therefore, the customer will be required to accept only the General Conditions in force at the time of their purchase. 2.3. Customers are asked to carefully read these General Conditions which can also be viewed and downloaded at any time through the links on the homepage of the Site in accordance with art. 3.7.
- Purchase 3.1. For each selected product, a web space is displayed highlighting the photographic images of the item, the unit price, colors, and various sizes (where applicable). 3.2. Each sale made by Stiloptic through the online sales service (the “Service”) may concern one or more products (hereinafter simply referred to as “Sale”). 3.3. The customer selects items of their interest, and the description of the products being sold, including measurements or sizes (where existing), along with one or more digital photographs allowing a correct representation of such products available on the Site, will be included in the customer’s Cart. 3.4. Upon confirmation, the order will be sent directly to Stiloptic and to the customer. The purchase order will be stored in Stiloptic’s system. 3.5. At the end of the purchasing process, we recommend that the customer downloads, saves, or prints the General Conditions in force at the moment the order is completed. The customer will also receive an email, to the address provided in the purchase form, containing the confirmation of the main conditions of the purchase itself. 3.6. Although Stiloptic continuously takes measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical features and color resolution characteristics of the computer used by the customer. Therefore, Stiloptic will not be responsible for any possible inadequacy of the graphic representations of stileItaliano products shown on the Site if due to the aforementioned technical reasons. 3.7. Stiloptic reserves the right to refuse orders from a customer with whom there is an ongoing legal dispute relating to a previous order. This applies equally to all cases where Stiloptic deems the customer unsuitable, including, by way of example, cases of previous violations of contract conditions for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.
- Availability 4.1. The customer acknowledges that the stock of products offered by Stiloptic through the Service is limited. 4.2. It is not possible to order a product by loading it into the Cart and saving it for purchase in a later internet session. Unless the purchase process is completed in its entirety, the contents of the Cart will be deleted without a trace at the end of each shopping session. 4.3. Stiloptic reserves the right to change the items offered for sale on the Site at any time, without notice.
5. Order Conclusion 5.1. The order process is completed when the customer selects the “Place Order” option. Upon confirmation, the order is sent to Stiloptic for processing and cannot be modified or cancelled except in cases expressly contemplated by these General Conditions or as provided by applicable Italian law. 5.2. The order confirmation constitutes proof of the customer’s acceptance of the provisions of these General Conditions. 5.3. The data recorded on the Site are considered full proof of the details of the transactions between Stiloptic and the customer. In the event of a dispute between Stiloptic and the customer regarding a transaction concluded through the Site, the data recorded by Stiloptic will be considered full proof of the transaction.
6. Price and Payment Method 6.1. The prices of all B2B products offered for sale on the Site do not include VAT. 6.2. The prices of the products available for sale will be indicated in Euros (EUR). 6.3. The total amount shown does not include shipping costs as specified below and shown in the Cart. Shipping costs are communicated to the customer in the official confirmation subsequently sent by Stiloptic – ordini@stiloptic.com. 6.4. Stiloptic reserves the right to change the prices of the products offered for sale on the Site at any time and without notice. The prices published on the Site at the time of the customer’s order confirmation will be charged, provided that there is availability of the products ordered at that time. 6.5. Stiloptic only accepts payments as specified in the invoice received with the ordered goods. 6.6. The order will be shipped within 2 to 10 days from the date of order receipt. 6.7. Should one or more products be unavailable, they will be shipped in the next shipment without additional charges to the customer.
7. Delivery 7.1. Shipping costs are charged to the customer in a flat amount as follows:
- €25.00 for each order to be delivered by courier with a value over €2000.00
- €17.00 for each order to be delivered by courier with a value between €800.00 and €2000.00
- €12.00 for each order to be delivered by Swiss Post with a value between €100.00 and €800.00
- €5.00 for each order to be delivered by post with a value under €100.00
The shipping costs are indicated along with the other costs related to the purchase directly on the invoice. 7.2. Stiloptic will do its utmost to deliver the ordered products as soon as possible, and to this end, it has the faculty to split an order into multiple shipments depending on the availability of the items. In such cases, Stiloptic will inform the customer by email or telephone. In any case, the shipping costs will be billed as if it were a single shipment. 7.3. When the package with the ordered items leaves the Stiloptic warehouse, the customer will receive an email at the address provided in the order form with the shipping code. This email will contain a tracking code and an exclusive link that allows real-time tracking of the delivery. Our Customer Service will provide assistance for any possible issues related to the delivery; the customer can contact Customer Service by email at: ordini@stiloptic.com 7.4. In case of delivery problems or delivery delays of more than ten (10) working days after the order confirmation date, customers are required to report the issue to Stiloptic using the email address ordini@stiloptic.com
8. Order Compliance 8.1. Upon delivery, the products must be checked to ensure that they correspond to the items ordered. 8.2. Any anomalies found upon delivery (e.g., tampering or damage to the packaging, damaged products, items missing from the accompanying bill, etc.) can be directly noted on the delivery document in the form of handwritten comments signed by the customer. 8.3. If the products do not correspond to those ordered, the customer is required to promptly inform Stiloptic at the email address ordini@stiloptic.com and has the right to demand compliance of the order or, in the event of subsequent unavailability of the ordered products, to order different items of the same nature or, alternatively, to cancel the order.
9. Returns and Refunds – Withdrawal 9.1. The exercise of the right of withdrawal from the order by the customer and the requests for returns and refunds for any item purchased on the Site must be made as follows: a) Notifications regarding the potential return of products must be submitted within 10 (ten) days from the date the items are delivered to the customer by sending a request to the following email addresses: ordini@stiloptic.com; info@stiloptic.com. b) The customer must fill out and submit the “return form” included in the package of their order specifying the reasons for the return and the quantity of items the customer wishes to return. This “return form” must be included in the return package. 9.2. The products must be returned to the following address:
- Italy and European Union countries: Stiloptic di Celer Patrycja Ewa Via Nazionale 62D IT-28831 Baveno – VB –
- Switzerland: Stiloptic di Celer Patrycja Ewa Casella Postale 761 CH-6614 Brissago
9.3. Stiloptic will verify whether the returned products are indeed in their original condition, reserving the right to claim compensation for any damage or mismatch with the products delivered to the customer. Stiloptic will not be held responsible for the loss of returned products, shipments to incorrect addresses, or delays in the delivery of returned products, it being understood that the customer assumes all risks of such shipment.
10. Liability for Defective Products 10.1. Stiloptic is liable for any defect in the stileItaliano products sold on the Site, including non-conformity of the items to the products ordered, in accordance with Italian law and Legislative Decree No. 206 of September 6, 2005 (Consumer Code, which applies the corresponding EU Directives and, in particular, the principles and procedures established by the European Directive 1999/44/EC and subsequent updates, including Legislative Decree November 4, 2021, No. 170 and Legislative Decree March 7, 2023, No. 26). 10.2. This warranty is valid provided that both of the following conditions are met: a) The defect appears within 24 months from the date of delivery of the products; b) The customer files a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the customer. 10.3. In particular, under Article 130 of the Consumer Code, in case of non-conformity, the customer is entitled to have the conformity of the products restored without charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract concerning the disputed goods. 10.4. Any complaints relating to this warranty must be communicated via email sent to the following address: ordini@stiloptic.com. 10.5. The costs of returning defective products or products that do not conform to the order (wrong item, damaged products, etc.) will be borne by Stiloptic.
11. Limitation of Liability 11.1. Stiloptic will not be liable for indirect or consequential damages and, in particular, disclaims any liability for lost profits resulting from the purchase of Stiloptic products through the Site.
12. Disputes 12.1. These General Conditions are governed by Italian law and will be interpreted according to it, including Legislative Decree No. 206 of September 6, 2005 (Consumer Code), with particular reference to Title III [of Part III], Chapter I, Section II of said Consumer Code and Legislative Decree No. 70 of April 9, 2003 (e-commerce regulations), notwithstanding any mandatory prevailing norm of the country of habitual residence of the customer. 12.2. In case of a dispute, the court of the place of domicile or residence of the consumer according to applicable law will be competent, or, at the choice of the consumer in case of action taken by the consumer himself, the Court of Milan. 12.3. Stiloptic reserves the right to make changes or amendments at any time to these General Conditions and the Privacy Policy. Such changes or amendments will be effective only in relation to purchase orders submitted after the date of modification or amendment.
13. Contacts 13.1. For any complaints, further information or assistance regarding the Site or the purchasing procedure, customers are asked to send an email message to the following address: ordini@stiloptic.com or info@stiloptic.com, or contact us via WhatsApp at the number +39 3516764886 or by sending a paper communication to the address: Stiloptic di Celer Patrycja Ewa; Via Nazionale 62D,28831 Baveno (VB).
14. Privacy and Data Collection 14.1. Personal Data Protection: Stiloptic commits to protecting the privacy and personal data of its customers. All information collected during the purchasing process is used exclusively to manage orders and improve the services offered, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. 14.2. Data Collection: While browsing the Site and during the purchase process, Stiloptic collects data such as name, email address, delivery address, and payment information. These data are essential for the conclusion and execution of the sales contract. 14.3. Use of Data: The collected data are used to:
- Process orders, including communicating with the customer regarding order status and shipping.
- Enhance the browsing and purchasing experience on the Site.
- Conduct market analysis and marketing activities, subject to the customer’s explicit consent.
14.4.Data Sharing: Stiloptic commits to not disclosing customer personal data to third parties without their explicit consent, except to third parties necessary for the execution of the sales contract (e.g., couriers, payment processing companies). 14.5. Customer Rights: Under the GDPR, customers have the right to access their data, request correction, deletion, or restriction of processing, oppose their processing, and the right to data portability. These rights can be exercised by sending a specific request to the contact email addresses provided. 14.6. Data Retention: Personal data will be retained for the period necessary to fulfill the purposes for which they were collected and in compliance with current regulations. 14.7. Changes to the Privacy Policy: Stiloptic reserves the right to make changes to this privacy policy. Changes will be effective from the moment they are published on the Site.